FAQs

Shipping and Returns

How long does shipping take and where do you ship from?

We ship from the US!

US / domestic orders take anywhere from 2 - 7 business days to be delivered once shipped.

International orders can take up to 20 business days.

However, please keep in mind that shipping may be slightly delayed during holidays.

How much is shipping?

All US orders ship FREE! International shipping however is $24.95.

Where is my tracking number?

Your tracking number will be sent to you once your package ships.

You will find it in the shipping confirmation email that is sent to you.

If you can't find it, please contact us and we'll have a support agent send it again!

I entered the wrong shipping address, what should I do?

Please reach out to our support team!

As long as your order hasn't shipped yet, we'll be able to update your shipping address for you.

Which locations are you unable to ship to?

We can typically ship packages out anywhere (except for some select countries like North Korea).

But we unfortunately do not ship to PO Boxes as we have to ship some packages out via UPS.

Which shipping carrier(s) do you use?

It depends on what items are ordered.

But we mostly ship items out either via UPS or USPS.

Please reach out to our support team if you need to know which carrier we use for a specific product!

What should I do if my order was returned to sender?

Please reach out to our support team and we'll have it shipped out again.

Orders / Refunds / Returns

First, please check your spam folder for the e-mail.

If it isn't there, then please try checking your other e-mail addresses (it's possible you may have ordered with another e-mail).

If you still can't find the e-mail, then please contact our support team. We will try using your name and other details to try and find the order for you!

Can I cancel my order?

If you need to cancel your order, please contact us ASAP!

Custom orders cannot be cancelled if already in production.

Do you offer refunds?

Yes!

We offer a lifetime money-back guarantee for most items.

The only things that are non-refundable are custom / personalized products.

How do I get a refund / replacement?

Please contact our support team! We'll walk you through the refund/replacement process.

Where's my refund?

If you paid via credit card, it can take around 3 - 5 business days. PayPal refunds should be instant unless if you paid via credit card or e-check with PayPal.

My order arrived damaged! Now what?

Please contact our support team!

We can have a replacement shipped to you for no extra costs.

What happens if I forget to enter my promo / discount code?

Don't worry, you can just contact us and we'll apply it to your order (in the form of a partial refund).